Privacy Policy
Introduction
This privacy policy explains in detail the types of personal data Kindness Counts UK collect about you when you interact with the charity. It also explains how they will store and handle that data and keep it safe. Please read this privacy policy carefully. By accessing or browsing this website, you confirm that you have read, understood and agree to this privacy policy in its entirety.
Kindness Counts UK
The trading address is Community Hub 138 Victoria Road, West Cleveleys, Lancashire, FY5 3LG and the registered address is Kindliness Counts UK, 30 Balmoral Place, Thornton-Cleveleys, Lancashire, FY5 5HU
Explaining the legal bases Kindness Counts UK relies on
The law on data protection, based on the General Data Protection Regulation and formerly the Data Protection Act, sets out a number of different reasons for which a company or another organisation type may collect and process your personal data, including
Consent:
In specific situations, Kindness Counts UK can collect and process your data with your consent. This may be
1. when you have ticked a box to receive regular
2. communications from the charity in a paper or
3. electronic document or on the website
When collecting your personal data, Kindness Counts UK will always make clear to you which data is necessary in connection with a particular service.
Contractual obligations:
1. In certain circumstances, Kindness Counts UK will need your personal data to comply with his contractual obligations.
2. If you have hired The Hub for example, then Kindness Counts UK will need your contact details for example.
3. When does Kindness Counts UK collect personal data
4. When you visit the website
5. When you engage with Kindness Counts UK on social media
6. When you contact Kindness Counts UK by any means to make enquiries
7. When you comment on or review Kindness Counts UK
What sort of personal data does Kindness Counts UK collect
1. Personal information including name, contact details and home address
2. Details of your interactions with Kindness Counts UK such as with the website, email and social media
3. Copies of documents you provide Kindness Counts UK or signed contracts
4. Payment information
5. Your comments and reviews
6. Your social media username, if you interact with
7. Kindness Counts UK through those channels, to help the charity respond to your comments, questions or feedback.
How Kindness Counts UK will use your personal data and why
Of course, you are free to opt out of hearing from Kindness Counts UK by any of these channels at any time. Reasons for using your personal data and why include:
1. To send you relevant, personalised communications by post or email in relation to updates, offers and
services.
2. To perform any contract, we’ve agreed with you. If we don’t collect your personal data during this process, we won’t be able to provide the required services and comply with Kindness Counts UK’s legal obligations.
3. To respond to your queries or complaints
4. Handling the information, you sent enables Kindness Counts UK to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
5. To protect Kindness Counts UK from fraud and other illegal activities. We’ll do all of this as part of our
legitimate interest.
6. Service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with Kindness Counts UK’s legal obligations.
7. To send you survey and feedback requests to help improve Kindness Counts UK services.
How Kindness Counts UK protects Your Personal Data
We know how much data security matters to all. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Kindness Counts UK regularly monitor our systems for possible vulnerabilities and constantly review our security
How long will Kindness Counts UK keep your personal data
Whenever Kindness Counts UK collects or processes your personal data, they only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. Her Majesty’s Revenue and Customs (HMRC) requires Kindness Counts UK to keep records of contracts, payments and invoices for 7 years. We will therefore normally hold information of any contracts for this long.
Who does Kindness Counts UK share your personal data with
Anyone required to do so by law such as the police.
Should that be necessary Kindness Counts UK provides only the information they need to perform their specific services.
Kindness Counts UK may only use your data for the exact purposes he specifies in the contract with them. Kindness Counts UK closely with them to ensure that your privacy is respected and protected at all times
Where your personal data may be processed
Your data may be processed anywhere in the world including while using website features such as Google Fonts. The website is hosted in the United Kingdom
You have the right to request
1. Access to the personal data Kindness Counts UK holds about you, free of charge in most cases.
2. The correction of your personal data when incorrect, out of date or incomplete.
3. The right to deletion, for example when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which Kindness Counts UK hold the data has come to an end (such as the end of a warranty).
4. That Kindness Counts UK stops using your personal data for direct marketing (either through specific
channels, or all channels).
5. That Kindness Counts UK stops any consent-based processing of your personal data after you withdraw that consent
6. You have the right to request a copy of any information about you that Kindness Counts UK holds at any time,
and also to have that information corrected if it is inaccurate.
7. To ask for your information, please contact Kindness Counts UK. If we decides not to action your request we will explain to you the reasons for his refusal
Your right to withdraw consent
1. Whenever you have given Kindness Counts UK your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
2. Where Kindness Counts UK relies on our legitimate interest.
3. In cases where Kindness Counts UK is processing your personal data on the basis of our legitimate interest, you can ask Kindness Counts UK to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. Kindness Counts UK must always comply with your reques
Contacting The Regulator
If you feel that your data has not been handled correctly, or you are unhappy with Kindness Counts UK’s response to any requests you have made to Kindness Counts UK regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns
If you live outside the UK
By using the website and services or providing your personal data to Kindness Counts UK, you expressly consent to the processing of your personal data by us or on behalf of. Of course, you still have the right to ask Kindness Counts UK not to process your data in certain ways, and if you do so, we will respect your wishes. Sometimes Kindness Counts UK will need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ours and to third parties located in other countries. By dealing with Kindness Counts UK you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for Kindness Counts UK’s ordinary charity purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the United States Kindness Counts UK will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We will also make sure we adequately protect the confidentiality and privacy of your personal data
Cookie Policy
This website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this website, and which collect certain personal data about you. This enables Kindness Counts UK to tailor his service offering (including the website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Services. As each website browser is different, please visit your browser’s Help” menu to learn how to change your cookie preference.
